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Our housekeeping and sanitation efforts in our offices and warehouses have been dramatically expanded. We’re frequently disinfecting often-touched surfaces such as door handles, countertops, keypads, restroom surfaces, break room areas, and delivery bays. We’re requiring all of our teammates and visitors (and we urge everyone) to follow the CDC guidelines to prevent the spread of the infection. Further, we have eliminated all non-essential visitors to our facility and prohibited unnecessary company travel.
We will do our best to protect ourselves and our customers. We do ask that you also take precautions such as making sure high touch Items such as doorknobs, and handrails are clean. If you have a weak immune system or are considered high risk according to the CDC please let us know as soon as possible so we can take extra safety precautions for your move.
We feel deeply for those who have been affected. Thankfully, as of now, we’re not aware of any team member or customer contracting COVID-19. But we have implemented guidelines that instruct any team member who may develop symptoms or come into contact with infected individuals to stay home and follow the CDC’s instructions.
We are open for business during our regular hours to meet the needs of our customers. If we become aware of any condition in any location that would make it unsafe, please rest assured that we’ll shift production to another location until those conditions have been addressed.
Again, the health and safety of our customers and team members are our top priority and we’re committed to doing our part to help keep everyone safe.
In addition, please keep the following in mind:
Due to the recent rise in COVID-19 cases, we want to assure you that our team is putting the safety of our Team Members and Customers first by following all the best practices and guidelines for sanitation, cleanliness, and precaution as we continue to be The Moving Company That You Can Depend On. Here are some of the proactive steps we’ve quickly taken:
We Implemented the following Procedures 3-16-2020:
VIRTUAL VIDEO SURVEYS: All prospective customers will be offered an alternative to the traditional on-site pre-move survey. We have updated our technology offerings to include the ability to perform a VIRTUAL VIDEO SURVEY of your home or office. This will minimize face-to-face contact time and still allow our Moving Consultants to provide accurate move estimates. (more info on this below)
PRE-MOVE CUSTOMER WELLNESS CHECK: Our Scheduling Team will contact Customers in advance of the arrival of our Move Team to inquire if the Customer feels ill, or suspects that have had contact with an infected person. Move services can be canceled or postponed to mitigate risk and ensure the safety of Team Members and Customer.
PRE-MOVE TEAM MEMBER WELLNESS CHECK: We have posted signs and symptoms of COVID-19 throughout our offices to better inform and provide awareness to our Team Members. Any Team Members who feel uncomfortable coming into the office feel ill or suspects that they may have had contact with an infected person should not come into the office and should notify the Scheduling Team ASAP. All Team Members upon arriving at our offices will have hand cleaning supplies readily available.
INCREASED CLEANING: We are refocusing and increasing cleaning duties at our office locations and in the interior cab of our Moving Trucks. All moving trucks and offices will be equipped with disinfectant wipes or spray. We are focusing our increased cleaning on frequently touched surfaces using an antimicrobial disinfectant on the EPA list of COVID-19 fighting products. Some examples of surfaces cleaned include door handles, steering wheels, phones, work surfaces, bathrooms, and common areas. •
USE OF EXAMINATION GLOVES: Move Team Members will wear Nitrile Examination Gloves while performing move services as an additional hygiene measure and self-protection. Gloves will be discarded after each move.
STAGGERED SHIFT START TIMES: Shift start times will be spaced and staggered for our Team Members to reduce gatherings of multiple Team Members at our offices at the same time. Team Member that arrive for their shift will be encouraged to get their needed move information for the day and head out their designated move.
SOCIAL DISTANCING: Upon arrival at our Customer’s homes or offices, Team Members will be practicing the 6′ social distancing between Team Members and Customer. We have always valued the professionalism and respect that came with a good introductory handshake, however under this COVI-19 period, we ask that our customers understand for safety purposes, there will be no handshaking or touching.
OPEN DOORWAYS AND WINDOWS WHEN AVAILABLE: In residential move setting when available, we will ask our Customers to open outside doors and windows to increase air circulation.
VIRTUAL SURVEY INFORMATION
Safety is of our highest concern, but you may need to act quickly once your home is sold to
ensure that your valued possessions can be moved to your new residence. To provide you
these services in the safest way possible, we are offering the use of video technology to
conduct in-home surveys remotely.
To conduct a remote survey, you will need to share your smartphone’s camera with our sales
representative and set aside at least an hour to conduct a thorough walk-through.
You will be asked to move through all of the rooms in your home and our experienced representatives will guide you through each room, asking questions on all of the items in view, and inquiring as to the contents of hidden locations (such as inside closets, under beds, and inside armoires).
Locations such as the attic, basement, garage, patio, and storage sheds may also contain items
that you plan to move. Your surveyor will guide you through all these spaces.
No on-site estimates effective 3-20-2020.
Mother Lode Van & Storage, Inc.